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agt-001
Auto-classifies incoming Jira tickets and routes them to the right squad and priority.
- Owner
- Priya Nair
- Platform Engineering
- Model
- GPT-5.5
- Data Access
- Internal
- Autonomy
- Suggest
- Value Tier
- High
- Hours Saved / mo
- 160
- Connected Tools
- Jira, Slack
Launch Readiness
98/ 100
Rubric breakdown
Seven criteria, each scored 0–4 and weighted. Data Safety and Tool Permission Risk carry hard safety gates.
- Business Value3/4weight ×1.0
- Use Case Clarity4/4weight ×1.0
- Data Safety4/4weight ×2.0
- Tool Permission Risk4/4weight ×2.0
- Evaluation Quality4/4weight ×1.5
- Human Review Coverage4/4weight ×1.5
- Auditability4/4weight ×1.0
Why this verdict
- Strong across the rubric with no safety-floor breaches; cleared to launch.
Evaluation
94%
Accuracy
higher is better
2%
Hallucination
lower is better
6%
Escalation
routed to a human
88%
Satisfaction
higher is better
1.2s
Latency
per task
$0.02
Cost / task
estimated
Failure modes
- Occasionally mis-routes ambiguous tickets to the wrong squad.
- May under-prioritize tickets that lack clear severity language.
Audit log
| Timestamp (UTC) | Actor | Event |
|---|---|---|
| Jan 14, 2026, 9:12 AM | Priya Nair | Agent registered and scoped to read-only Jira project access. |
| Feb 3, 2026, 3:40 PM | Eval Pipeline | Evaluation run completed: 94% routing accuracy across 500 tickets. |
| Mar 19, 2026, 11:05 AM | Security Review | Data-access review passed; no confidential scopes requested. |
| Apr 22, 2026, 8:30 AM | Priya Nair | Promoted to Suggest mode with human acceptance of routing. |