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agt-001

Auto-classifies incoming Jira tickets and routes them to the right squad and priority.

Owner
Priya Nair
Platform Engineering
Model
GPT-5.5
Data Access
Internal
Autonomy
Suggest
Value Tier
High
Hours Saved / mo
160
Connected Tools
Jira, Slack

Launch Readiness

98/ 100
Launch

Rubric breakdown

Seven criteria, each scored 0–4 and weighted. Data Safety and Tool Permission Risk carry hard safety gates.

  • Business Value3/4weight ×1.0
  • Use Case Clarity4/4weight ×1.0
  • Data Safety4/4weight ×2.0
  • Tool Permission Risk4/4weight ×2.0
  • Evaluation Quality4/4weight ×1.5
  • Human Review Coverage4/4weight ×1.5
  • Auditability4/4weight ×1.0

Why this verdict

  • Strong across the rubric with no safety-floor breaches; cleared to launch.

Evaluation

94%
Accuracy
higher is better
2%
Hallucination
lower is better
6%
Escalation
routed to a human
88%
Satisfaction
higher is better
1.2s
Latency
per task
$0.02
Cost / task
estimated

Failure modes

  • Occasionally mis-routes ambiguous tickets to the wrong squad.
  • May under-prioritize tickets that lack clear severity language.

Audit log

Timestamp (UTC)ActorEvent
Jan 14, 2026, 9:12 AMPriya NairAgent registered and scoped to read-only Jira project access.
Feb 3, 2026, 3:40 PMEval PipelineEvaluation run completed: 94% routing accuracy across 500 tickets.
Mar 19, 2026, 11:05 AMSecurity ReviewData-access review passed; no confidential scopes requested.
Apr 22, 2026, 8:30 AMPriya NairPromoted to Suggest mode with human acceptance of routing.